FAQs
HAIRBRELLA Classic & HAIRBRELLA Classic XL FAQs
Why do I need a HAIRBRELLA if I have an umbrella?
An umbrella can protect your body from rain but your hair can still be damaged by the moisture and humidity. When you add wind to the equation, your hairstyle can be ruined in a matter of seconds! HAIRBRELLA is your umbrella's BFF, keeping your hair dry and your style insulated. Together they keep you ready for whatever the day brings!
What hair types does HAIRBRELLA protect?
HAIRBRELLA protects all types of hair. From straight to curly and every texture in between. It's large enough to fit blow-outs, large curls, extensions, locs, etc. HAIRBRELLA was created for all women. The impending fear of braving a day with even a 20% chance of rain is a feeling that every woman has experienced. HAIRBRELLA's mission is to keep EVERY woman polished, protected, and prepared - no matter the forecast.
What is the benefit of satin-lining?
The underside of the lining fabric which touches the hair is a satin finish, which helps prevent your hair from drying out while preserving your style.
Does HAIRBRELLA work for short hair?
The HAIRBRELLA works great for short hair as well. It is made with a lightweight microfiber that won’t smash your hair down or trap heat, helping you maintain your style no matter what the weather brings. If you use a shower cap in the shower, you need a HAIRBRELLA for the rain.
Sizes: What is the difference between the HAIRBRELLA Classic and the HAIRBRELLA CLASSIC XL?
We offer the Classic which fits most children ages 11+ and adults with short, medium and long hairstyles. We also offer the Classic XL for exceptionally long voluminous hair (i.e., big curls, blow outs, extensions, locs, etc.)
Both styles have an adjustable band in the back designed to accommodate a wide range of head sizes.
The model in the photo is wearing an XL.
Dimensions: Classic vs. XL
The Classic is 24”in diameter (adjustable) and 12” long without the visor.
The XL is 28” in diameter (adjustable) and 27” long without the visor.
What is the return policy?
Hairbrella accepts returns for refunds, exchanges, or merchandise credit within 30 days of receiving your item. Products must be unused, in saleable condition, and preferably have tags attached. For exchanges, you have 60 days, and warranty claims can be made within 1 year. Return shipping costs a $7.25 fee, which will be deducted from your refund. International returns do not qualify for a return label at this time. To initiate a return or exchange, please visit our Returns Portal](https://www.hairbrella.com/pages/return-exchange). Full details can be found on our Return Policy page(https://www.hairbrella.com/pages/return-policy).
How long will it take to receive my HAIRBRELLA?
All orders will ship within 5 business days of purchase via Standard Shipping (2-3 business days) and International Shipping (4-5 business days).
How do I track my order?
You will receive an order confirmation email immediately after purchase. An updated tracking link will be sent to your email as soon as your order leaves our warehouse. You can also contact us at hereforyou@hairbrella.com. We’re happy to help!
HAIRBRELLA Pro & HAIRBRELLA PRO XL FAQs
Why do I need a HAIRBRELLA if I have an umbrella?
An umbrella can protect your body from rain but your hair can still be damaged by the moisture and humidity. When you add wind to the equation, your hairstyle can be ruined in a matter of seconds! HAIRBRELLA is your umbrella's BFF, keeping your hair dry and your style insulated. Together they keep you ready for whatever the day brings!
What hair types does HAIRBRELLA protect?
HAIRBRELLA protects all types of hair. From straight to curly and every texture in between. It's large enough to fit blow-outs, large curls, extensions, locs, etc. HAIRBRELLA was created for all women. The impending fear of braving a day with even a 20% chance of rain is a feeling that every woman has experienced. HAIRBRELLA's mission is to keep EVERY woman polished, protected, and prepared - no matter the forecast.
What is the benefit of satin-lining?
The underside of the lining fabric which touches the hair is a satin finish, which helps prevent your hair from drying out while preserving your style.
Does HAIRBRELLA work for short hair?
The HAIRBRELLA works great for short hair as well. It is made with a lightweight microfiber that won’t smash your hair down or trap heat, helping you maintain your style no matter what the weather brings. If you use a shower cap in the shower, you need a HAIRBRELLA for the rain.
Sizes: What is the difference between the HAIRBRELLA Classic and the HAIRBRELLA Pro?
The HAIRBRELLA Pro combines all of the signature features of the HAIRBRELLA Classic with the additional feature of a portable, detachable, and adjustable protective face shield. Now you can defeat rainy days and harmful elements with one product! /p>
Does the HAIRBRELLA Pro come in an XL size?
Yes, the hat portion of the HAIRBRELLA Pro comes in an adult and XL size. The XL was created for exceptionally long voluminous hair (i.e., big curls, blow outs, extensions, locs, etc.)
Both styles have an adjustable band designed to accommodate a wide range of head sizes.
Dimensions: HAIRBRELLA Pro vs. HAIRBRELLA Pro XL
The HAIRBRELLA Pro hat is 24”in diameter (adjustable) and 12”.
The HAIRBRELLA Pro protective shield is 13”in wide and 7 ½ “ in long.
The HAIRBRELLA Pro XL hat is 28” in diameter (adjustable) and 27”.
The HAIRBRELLA Pro XL protective shield is 13”in wide and 9 ½ in long.
Will the HAIRBRELLA Pro protect me from viruses?
The HAIRBRELLA Pro is not a medical device and is not certified for medical use. HAIRBRELLA does not make any claims regarding the product’s effectiveness to prevent, treat, diagnose or cure illness, disease or health conditions.
Can the HAIRBRELLA Pro be disinfected?
We recommend gently hand washing with mild soap and air drying the HAIRBRELLA Pro. Your face shield can be washed with warm antibacterial soap and water or gently wiped with alcohol.
Does the HAIRBRELLA Pro provide complete facial protection from downpouring rain?
Yes. The HAIRBRELLA Pro rain hat + face shield is a waterproof solution for complete hair and face protection to keep you polished, protected and prepared.
Will my glasses/ face mask fit under the HAIRBRELLA Pro shield?
HAIRBRELLA Pro was tested alongside numerous variations of goggles, masks and glasses to ensure compatibility for our customers. If you are not satisfied with the fit of your glasses / mask combined with the HAIRBRELLA Pro, you may return it within 30 days of your purchase. We will exchange or refund your order (minus shipping cost).
What is the return policy?
How long will it take to receive my HAIRBRELLA?
All orders will ship within 3 business days of purchase via Standard Shipping (3-4 business days).
How do I track my order?
You will receive an order confirmation email immediately after purchase. An updated tracking link will be sent to your email as soon as your order leaves our warehouse. You can also contact us at hereforyou@hairbrella.com. We’re happy to help!
HAIRBRELLA Lite and Lite XL FAQs
Why do I need a HAIRBRELLA if I have an umbrella?
An umbrella can protect your body from rain but your hair can still be damaged by the moisture and humidity. When you add wind to the equation, your hairstyle can be ruined in a matter of seconds! HAIRBRELLA is your umbrella's BFF, keeping your hair dry and your style insulated. Together they keep you ready for whatever the day brings!
What hair types does HAIRBRELLA protect?
HAIRBRELLA protects all types of hair. From straight to curly and every texture in between. It's large enough to fit blow-outs, large curls, extensions, locs, etc. HAIRBRELLA was created for all women. The impending fear of braving a day with even a 20% chance of rain is a feeling that every woman has experienced. HAIRBRELLA's mission is to keep EVERY woman polished, protected, and prepared - no matter the forecast.
What is the benefit of satin-lining?
The underside of the lining fabric which touches the hair is a satin finish, which helps prevent your hair from drying out while preserving your style
Does HAIRBRELLA work for short hair?
The HAIRBRELLA works great for short hair as well. It is made with a lightweight microfiber that won’t smash your hair down or trap heat, helping you maintain your style no matter what the weather brings. If you use a shower cap in the shower, you need a HAIRBRELLA for the rain.
Is the HAIRBRELLA Lite machine washable since it is visorless?
We recommend gently hand washing with mild soap and air drying the HAIRBRELLA Lite.
Does the HAIRBRELLA Lite come in an XL size?
Yes, the HAIRBRELLA Lite comes in an adult and XL size. The XL was created for exceptionally long voluminous hair (i.e., big curls, blow outs, extensions, locs, etc.)
Both styles have an adjustable band in the back designed to accommodate a wide range of head sizes.
Dimensions: Lite vs. Lite XL
The Lite is 24”in diameter (adjustable) and 12”.
The Lite XL is 28” in diameter (adjustable) and 27”.
What is the difference between the HAIRBRELLA Classic and the HAIRBRELLA Lite?
The HAIRBRELLA Lite combines all of the signature features of the HAIRBRELLA Classic without a visor. Still portable, foldable and satin-lined of course. The Hairbrella Lite is great for the beach, waterparks,outdoor sporting events, protecting the hair from humidity, bugs and other elements. Many of our customers love pairing their HAIRBRELLA Lite with large sunglasses. Visor or no visor we’ve got you covered!
How long will it take to receive my HAIRBRELLA?
All orders will ship within 3 business days of purchase via Standard Shipping (3-4 business days).
How do I track my order?
You will receive an order confirmation email immediately after purchase. An updated tracking link will be sent to your email as soon as your order leaves our warehouse. You can also contact us at hereforyou@hairbrella.com. We’re happy to help!
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