Hairbrella Return Policy

Hairbrella, Inc. wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we gladly accept returns for a refund, exchange, or merchandise credit under the following terms and conditions:

1. TIMING:

RETURNS: Must be postmarked and mailed within 30 days from the receipt of merchandise. After this period, returns will be rejected. Refunds will only be processed once the item has been inspected and deemed suitable for restocking.
EXCHANGES: Must be postmarked and mailed within 60 days from the receipt of merchandise. After this period, exchanges will be rejected.
WARRANTY CLAIMS: Must be postmarked and mailed within 1 year from the receipt of merchandise. After this period, warranty exchanges will be rejected.
PLEASE NOTE: Returns, exchanges, and warranty claims will be assessed from the date of delivery. International returns do not qualify for a return label at this time.

2. ITEM CONDITION: Items must be in the following condition:

Must be new, unused, and in saleable condition, preferably with tags attached.

Please Note, Mystery Box items and Package Protection are Final Sale and cannot be returned or refunded. No exceptions.

Exceptions to this guideline include products returned due to defects, items that don't meet the product guarantee (e.g., sleep cap doesn't stay on, water penetrates swim cap, etc.), and products that experience damage due to wear and tear within the first year of use (such as seam failure, broken clasps, etc.). These exceptions will be subject to approval by the Customer Service Department.

3. FORM OF PAYMENT:

For returned items, refunds will be issued in the following methods:

- The original form of payment (less the shipping/restocking fee of $7.25),
- As a merchandise credit, or as a gift code, 


Exclusively for Hairbrella Facebook/Meta orders: If you opt for a refund through PayPal (with a deduction of $7.25 for the return label/restocking fee) or merchandise credit, we'll happily furnish the return label. Alternatively, if you prefer a refund to your original payment method, kindly arrange for your own shipping label for the return process.

4. RETURN PROCESS:

Once the return has been deemed eligible, we will provide you with a prepaid shipping label via USPS for return shipment, along with your refund.

Please note: The cost of the prepaid shipping label will be deducted from your final refunded amount (this is included in the $7.25 shipping/restocking fee; no exceptions). 

5. FAQS:

Q: I received an incorrect item in my order. How can I create a return?

A: Please reach out to our customer service team at hereforyou@hairbrella.com with photos of the incorrect item, including the barcode and any labels the item received. We will assist you in creating a return for the item you received.

Q: How long will it take for my refund to be processed?

A: Once your returned or exchanged item has been determined to be eligible, your refund will be initiated. Please allow up to 3 to 5 business days for your financial institution to process the refund and return the funds to you.

Q: Where should I send my return?

A: We will provide a return shipping label to you to send back your items. Should you prefer to use your own shipping method, kindly send all items to the following address:

Hairbrella Returns
1339 Seaboard Industrial Blvd NW
Suite H1
Atlanta, GA 30318

Q: Do you accept international returns?

A: Yes, we do accept international returns. However, we are currently unable to provide return labels for international shipments. If you're exchanging an item due to damage, we will issue a refund without requiring you to return the product. For all other returns, the shipping cost will be the buyer’s responsibility, and we will not reimburse the return shipping expenses—no exceptions. We apologize for any inconvenience this may cause.

Q: Which shipping carrier will the return label be for?

A: We provide return labels through USPS. Unfortunately, we are unable to accommodate requests for other shipping carriers at this time.

Q: How do I know if my return or exchange falls under a return, exchange, or warranty claim?

A:

  • What is a Return?
    A return refers to the process of a customer bringing back a purchased item to the retailer for various reasons, such as dissatisfaction with the product, receiving a defective item, or simply changing their mind. In a return, the customer will receive a refund or store credit.

  • What is an Exchange?
    An exchange refers to the process where a customer returns a purchased item in exchange for another item of equal or similar value. Unlike a return, where the customer typically seeks a refund or store credit, in an exchange, the customer chooses a replacement product instead.

  • What is a Warranty Replacement Claim?
    A warranty replacement claim is much like an exchange but specifically applies to situations where a customer returns a purchased item due to a product defect. The item must be exchanged for the same product due to the defect.

  • What is a Product Defect?
    A product defect refers to any flaw, imperfection, or problem in a product that deviates from its intended design, function, or performance. Product defects can occur during manufacturing, design, or distribution processes, resulting in the product not meeting quality or safety standards.

By determining whether the issue is related to dissatisfaction, the desire for a different product, or a defect, you can decide which category your return or exchange falls under.